Do you have a showroom?
Can I collect my order?
Do you offer a price matching service?
What is the time frame for delivery or collection of my order?
How long can I keep my goods at your Warehouse?
Do you have an item in stock?
How much is delivery?
How do I return or exchange an item?
I have a problem with my product, where do I go to get help?
I have a damaged item, how long will it take to be replaced?
Can you send me a brochure?
Do you do installations?
Do the products come with guarantees?
Do you do trade accounts?
Do you offer any Trade Services or Bulk Quantity Discounts?

Do you have a showroom?

Actually we have two! Island Bathrooms, on Holdenhurst Road, and its sister showroom, Waterworks (waterworks-bathrooms.co.uk) on Cleveland Road.

They are within 500 yards of each other and display well over 100 stunning bathroom suites and 50 luxury shower cubicles, amongst other displays of furniture and accessories.

Can I collect my order?

Yes. We hold over £500,000 of stock in our warehouse on Station Approach, off Ashley Road in Boscombe, from where it is possible for customers to collect directly. Please click here for directions & opening times

Do you offer a price matching service?

We are quietly confident our prices are the lowest on the high street, but if you do manage to find a better price elsewhere for the same product, we will try our utmost to match it! For more details, click here.

What is the time-frame for delivery or collection of my order?

Even though we hold stock of an impressive range of products, some will have to be ordered from our suppliers. Delivery times vary depending on what products you choose and where they are coming from. Although we will strive to obtain estimated delivery dates from suppliers, please be aware that we cannot guarantee these dates when they fall outside of our control. It is, therefore, not advisable to remove existing bathroom fittings or book plumbers until you are in receipt of your goods. You will be notified by our admin team when all your goods are in and ready to be delivered or collected.

If you have paid for a delivery service, we will contact you once the items are ready to be delivered and arrange a date which is suitable for you. Unfortunately we cannot specify exact delivery times, but we can offer an AM or PM delivery slot.

Deliveries are carried out:

Mon – Fri : AM (8.30 – 12.00) & PM (13.00 – 16.30)

2 Man Home Delivery Service: Our commitment to providing a superior service also extends to supplying a 2 man delivery service on heavy or large goods. This includes placing your products into a room or area of your choice. (Unfortunately we cannot take goods up any stairs with the exception of outside stairs to flats!)

Check Your Delivery: We recommend that you check your delivery is complete and undamaged as soon as possible. Please open each box and check that everything is as ordered and appears in good condition.

If your item is in stock, is small in size and is lightweight, we can post this out to you. We aim to dispatch all orders as quickly as possible, generally you should receive your order within 5 working days.

How long can I keep my goods at your Warehouse?

Due to limited warehouse space and the delicate nature of many of the products, we are unable to offer storage for goods. We must, therefore, insist that all goods must be received within 7 days of completion of the order.

Do you have an item in stock?

Our stock levels change constantly and should an item not be available for delivery in less than 2 weeks, we will inform you of this!

How much is delivery?

Delivery costs will vary depending on what you order and where you would like it delivered to. Local deliveries start from £10 and go up accordingly. Prices available upon request. Should you ask for your order to be delivered in two parts or more, further delivery charges may well apply.

We cannot deliver beyond a 40mile radius from our warehouse. (Under certain situations, we will deliver anywhere to the UK, but a large delivery charge will be applicable as this will take up the time of 2 delivery drivers and an entire van for the whole day!)

For postal items, the standard cost for a light-weight small packet parcel to a UK mainland address is £3.99.For a bulky or larger item to a UK mainland address prices will vary and we would need to contact you with a price given to us by the post office.

How do I return or exchange an item?

Just call us on 01202 39 88 55, or come in and see us and we will be happy to help.

Unfortunately fitted furniture components, once ordered, cannot be changed or sent back for a refund due to their individualistic nature, so please bear this in mind when ordering.

We also cannot take back the following:

• Any tiles that have been over-ordered, so please calculate your required quantity carefully remembering to account for breakages and 10% wastage.
• Any shower valves or taps that have been fitted, if found to be unsuitable due to your water pressure. We cannot take responsibility for your water system.

We are here to help and advise you, but remember it is ultimately your responsibility. If in doubt, don’t fit!

I have a problem with my product, where do I go to get help?

If you require any technical help, most manufacturers have their own helplines manned by skilled technical staff who will be happy to help with any queries. Please feel free to ask for any of these numbers.

I have a damaged item, how long will it take to be replaced?

We will strive to replace any damaged goods at the earliest possible opportunity, but please be aware that some goods may have to be re-ordered!

Can you send me a brochure?

Due to the ever-changing nature of products and prices, and our desire to offer you the most competitive prices, we do not post out hard-copies of our brochures as you can view and/or print them right here on our website.

Do you do installations?

We do not offer this service ourselves, but we are happy to recommend a list of highly-recommended installers who work closely with us, and provide a complete installation service of the utmost quality.

This list is available free of charge when you purchase a suite from us, but if you would like to take the list beforehand a £25 refundable* deposit will be required.

(*Refundable against a future purchase of a full bathroom suite only)

Do the products come with guarantees?

We are committed to providing only the very best of bathroom equipment. As a result of this, all products that are sold on this website and in-store come with a manufacturers guarantee.  Information on this can be obtained from us upon request or obtained freely from the manufacturers own websites.

Do you do trade accounts?

Unfortunately we don't do trade accounts, but we do do fantastic trade prices. Contact us and we'll be happy to discuss this further.

Do you offer any Trade Services or Bulk Quantity Discounts?

There is always something extra we can do for those of you who are in the trade business. Trade discounts are only applicable to registered companies, builders, plumbers, hoteliers, restaurateurs etc. Please contact us to discuss your requirements and the extra discounts that we can offer.