Customer Feedback

Here at Island Bathrooms, we are committed to providing only the very best of customer service!

Please take the time to read the statements below sent in by our customers:

Mike & Cheryl Edwards – Bournemouth, Dorset – 08/01/10

“My wife and I would like to thank your staff most sincerely for the help and understanding in choosing our requirements. In particular Hazel at WaterWorks and Graham at Island Bathrooms are absolute gems and must be congratulated on their knowledge and help. Having been in business myself for many years, although now retired, I know just how difficult it is to recruit and keep good staff. You very much seem to have the best, we were very impressed."

Maria Berggren – Bournemouth, Dorset – 18/08/09

“Thank you very much for your excellent customer service to us when renovating our bathrooms; at all times you have been professional, friendly and helpful. A big thank you!"

Debbie Healy – Bournemouth, Dorset – 14/04/09

“Hi Matt, just wanted to extend my thanks for arranging to have the door seals delivered. I am so grateful to you for arranging this, in this day and age it’s great to receive such excellent customer service and more importantly to let someone know when it has been delivered. I am singing your praises to everyone!!”

Lizzie Dyer – Weybridge, Surrey – 03/02/09

“Hi Rob, that’s very generous of you to send me a free replacement and very much appreciated, the product looks great and my kids love not having to mess with bottles. Thank you very much.”

Adrian Fry – Christchurch, Dorset – 02/02/09

“I purchased a bathroom suite a couple of years ago from you, and last year I changed the toilet seat to a soft close type. This broke last week and I called and spoke to Matt in your sales department. He looked in to it for me and called me back to say that he had arranged with the manufacturer to have it replaced and I could collect a new one from your stores under guarantee. I know that I wouldn't have received this level of service from an internet site, and am pleased that I shopped locally. Thank you for the excellent service, I look forward to shopping with you again.”

Tom Wills – Bournemouth, Dorset – 23/06/08

“I am taking the time to write to you, to express in words, how very pleased I have been with the excellent service that I received from Island Bathrooms. Graham’s very efficient service that he provided, in keeping me informed at all times, and his customer care in ensuring that I would make good use of the space that I had available by helping me with the designs, has resulted in a bathroom that is incredibly elegant.”

Susan Suliman – Christchurch, Dorset – 14/05/1999

“I am writing to say how impressed I have been by the service I have received. The showroom staff were always helpful, knowledgeable and professional.”

Mr & Mrs Salnikov – Bournemouth, Dorset – 22/11/1998

“Professionalism is a word we have used to describe the fitting team and it is one which applies to you also. Your knowledge, guidance, confidence and humour have been greatly appreciated by us and we would not hesitate for one moment to recommend you to anyone contemplating the daunting task of “doing up” their bathroom. Thank you for all your help and efficiency.”

Mr & Mrs. Stearn – Poole, Dorset – 25/03/1998

“I have been particularly grateful to Kim for all her time, trouble and expertise. She has been extremely helpful in guiding me through the uncharted territories of bathroom equipment and the advice has been invaluable. As you probably know, I have already refered 2 friends to Island Bathrooms on the strength of Kim’s expertise, and will certainly have no hesitation in pointing others in your direction.”

P.L. Nethercott – Poole, Dorset – 18/03/1998

“This letter is to express our great appreciation of the assistance and advice we have received from Tonia who throughout has familiarised us in great detail with the various choices available and more recently has organised minor after sales repairs. We have no hesitation in recommending your services.”

We have been selling small items off eBay since October 2006, here are some of the feedbacks we have receieved off there:

“Love these, there so handy. Came the next day too”

“Fast, fair priced carriage. Well packed. Helpful. Thanks”

“Fast well packed. Happy to buy again. Thank you.”

“Good service again from a recommended seller. Many thanks...”

“Extra fast service-arrived the next day-very impressed. Thanks a lot!”

“Brilliant!!! Super fast delivery, great product, many thanks, A++++”

“Brilliant product! Quick delivery - very happy. Recommend”

“Fast and efficient service. Goods received in perfect condition. Great buy.”